Why This Course

Replace unstructured work patterns of the past with intelligent workflows of the future. Improve service levels, energize employees, and change the way your enterprise works. Work at Lightspeed.

Average salary of ServiceNow Master is $70k – Indeed.com

Trusted by 3,300+ Industry Leaders

More than 300+ Satisfied learners. Know about their learning experience


Training Strategy

Instructor Live Online Sessions – Provides real-time interaction with the instructor and learners as per their respective time zones.                            

Support – Our expert trainers are willing to support you even after completion of your training. This will make you more confident to work for an organization

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Real-time Case Studies – Based on an in-depth investigation of a professional, group or event to explore the causes of underlying principles, which are helpful to master you in your course

Certification – Learner, who completed their training with eTrainingsIndia will get a softcopy of training certificate stating that particular learner trained with eTrainingsIndia.


Course Curriculum

Introduction to ServiceNow

  • What is Service Now
  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases

ServiceNow Administration

Incident Management
  • Overview
  • Incident management process
  • Continual service improvement to incident management
Change Management
  • Overview
  • Change management process (Raising, planning and Authorize)
  • Change management workflow and change task
  • Continual service improvement to change management
Problem Management
  • Overview
  • Problem management process (identify, Investigate, Resolve)
  • Problem management workflow and problem task types
  • Continual Service improvement to problem management
  • Context menu
Asset and Configuration management
  • Introduction to CI and Asset
  • Class and category CI
  • Model and type of assets
  • CMDB Plug-in and CI Relationships
Knowledge Management
  • Overview
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Tracking and Reporting on Knowledge
SLA & SDLC
  • Introduction to SLA,OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now

ServiceNow Development

Customize Homepage
  • Creating Reports and Gauges
  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner
Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance
Creating workflow
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
Service catalog management
  • Use of service catalog,
  • Creating catalog item, record producer, order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
Importing data in Service Now
  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation
User Administration
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
Email Notification
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event
Create SLA &Schedule
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule
Scheduled Jobs
  • Introduction to scheduled jobs
  • Scheduled Job log
  • Scheduled reports
Access Control List
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin
Content Management (CMS)
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros
Introduction to Web service
  • Introduction to web services
  • SOAP Messages
Debugging
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts

ServiceNow Integration

  • Implementation
  • Review of ServiceNow Engagement Methodology
  • Core System Setup including CMDB
  • Application Security
  • Integrations including introduction t LDAP and Web Services
  • Hands-on Implementation based n functional requirements
  • Mid Server
  • G-live preparation and checklist,
  • Performance and Coding best practices
  • Customize HomePage

 

 



Frequently Asked Questions

Can I Attend a Demo Session Before Enrolment ?

We have limited participants or only one participant in a live session to maintain the quality standards. Se we provide  demonstration session before enrolment. However, without attending demonstration learner couldn’t able to clear his technical doubts about his desired technology. So we always recommend a learner to attend a demonstration with the person who will deliver the classes.


 Who is the instructor at eTrainingsIndia ?

All the instructors at eTrainingsIndia are experts from the industry with minimum 9-12 years of relevant IT experience. They are subject matter experts for providing an awesome learning experience.


 What if I miss a class ?

You will never lose any session. You can choose either of the two options:

  • Ask for a recorded session of the class from your instructor.
  • You can attend the missed session, in any other live session by the same instructor.
  • Prior update or intimation is needed if you are not attending the session

 Will I Get Placement Assistance ?

eTrainingsIndia is committed to giving you an adorable learning experience through our live online training and expert instructors. Through our training we will enable you to convert opportunities into job offers by presenting your skills at your interview. We can assist you in resume building. Please understand that we are not into placement services.


 What If I have more queries ?

Feel free to reach us at +91 9010769088 or mail us at contact@etrainingsindia.com